Shipping policy

We are committed to making your shipping experience smooth and eco-friendly, worldwide. This shipping policy explains how we handle orders, shipping methods, rates, and estimated delivery items.

After you place an order, you will receive an email with your purchase details. Please check it to ensure everything is correct.

Our team works hard to get your order ready, usually within 1-2 working days.

We use trusted shipping companies to ensure your item arrives safely and on time. The choice depends on your location and what you ordered.

We want you to enjoy your item as soon as possible. Here is when you can usually expect it:

*Please remember that these are estimates and may be influenced by unexpected delays or during busy periods.

Delivery times exclude customs clearance delays and any other delays caused in circumstances that are outside our control.

We will provide you a tracking number that you can use on our website to track the progress of your shipment once your order is shipped.

The carrier we have chosen will also stay in touch through email or SMS to keep you posted until your package safely reaches your home. Keep an eye on it for updates.

Our shipping partners try their best to deliver on time, but sometimes things like busy periods or customs can slow them down. We appreciate your understanding.

We offer worldwide shipping to all countries, and it is completely free. Whether you are in Europe or anywhere else around the world, we are here to make sure your item reaches you safely.

In the European Union (EU), there are typically no import duties when shipping within member states.

For shipments outside the EU, import duties may apply based on your country's regulations and the destination. We advise consulting local customs for details.

Most countries, including USA, do not charge any customs duties. 

If, by chance, your package is lost or stolen while in transit (though it happens rarely), contact our customer service team immediately. 

We will start a case with the shipping courier and, if necessary, we arrange to send you a replacement.

If you have any questions or concerns about our shipping policy, contact us or speak with a personal advisor. 

Uncollected Goods

If an order is not collected at the pickup point, you can either pay for reshipment or receive a refund minus the shipping costs previously covered by us.