Refund policy
Return and Refunds Policy
This policy is designed to make your experience with us simple. If you ever need to return, exchange something, get a refund or cancel your order, do not worry – we have outlined everything for you below. After reading, you will have a clear understanding of the whole process. Keeping things simple for you - that is our goal.
14-Day Right of Withdrawal (EU Law)
If you are a consumer based in the European Union, you have the legal right to withdraw from your order within 14 days of receiving it, without giving any reason.
To make this easy and compliant with EU law, we provide a clear “Request Refund” page & button on our website. Simply click the button there, confirm your request, and you will immediately receive an email with the exact date and time of your withdrawal.
If you withdraw within the 14-day period, we will refund the full amount you paid, including standard shipping costs. However, you are responsible for the cost of returning the item to us.
The item must be returned in its original, unused condition, with all tags, labels and packaging intact. You must send the item back within 14 days from the date you notified us of your withdrawal.
This 14-day right works alongside our voluntary 100-day Return Policy. You can choose whichever option is more convenient for you.
What makes my jewelry returnable?
You may return your jewelry within 100 days of receiving it. To be eligible for a return, the following conditions must be met:
- The item must be unused, and in the same condition as when you received it.
- The original packaging, including all tags and labels, must be in pristine condition.
- Proof of purchase, such as the order number or confirmation email, must be provided.
Item(s) you cannot return:
You cannot return:
- Personalized jewelry (e.g., with engraving)
- Earrings (for hygiene reasons)
- Sale/clearance items
How can I Return?
To start a return, do this:
- If you are exercising your 14-day legal right of withdrawal (EU customers), you can use the “Request Refund” page. For all other returns, or after using the Request Refund page, contact us within the applicable time frame (100 days).
- Pack the item securely in the original box to prevent damage during shipping.
- You’ll shortly after be provided with a payment link to generate the return label, which will then be forwarded to the e-mail account you provided during purchase.
- Print out the label and attach it on the package.
- Drop-off the package at a local post office. They’ll handle the rest.
Collection at your address may also be available if the service is available in your area; to be scheduled via agreement through customer care service.
Dear reminder: the return fee has to be handled by the customer upon requesting a refund or exchange. In case the product arrives damaged, different from description, or displays a manufacturing defect after arrival to you, upon verification, the return fee amount will be fully refunded.
Exchanges:
If you wish to exchange it for another item(s), please contact us within 100 days of receiving the item(s). For the exchange, the item(s) should retain all its tags and packaging and remain in its original condition. When returning the unworn item(s) with tags and packaging, you are responsible for covering the return shipping costs.
Refunds:
Once we receive and inspect your returned item, we will process your refund within 1-3 working days using your original payment method. After we process your refund it may take up to 7 working days for the amount to appear in your account due to bank processing time. Please remember that the refund will reflect the restocking fee.
Returns from Non-EU countries:
If you are located outside the European Union Zone and wish to return your item(s), please be aware that you are responsible for paying any customs charges upon arrival.
Address issues
We are not liable for any failed deliveries caused by incorrect address information. In such cases, a refund cannot be issued. However, we can offer a reshipment if you wish once the item has been returned to us by the courier, but you will need to cover the associated shipping costs.
Returned items with damaged packaging
We do not offer refunds for items returned with damaged packaging. If an item is returned with damaged packaging, we can send it back to you upon request. For any questions, please contact our customer service team.
Where can I return my order to?
Always contact us before returning an item (or after using the 14-day withdrawal button). We will provide you with the correct return address and all necessary details.
Can I cancel my order?
Once an order is placed, it cannot be cancelled. However, you can use our return policy after receiving your order. Please note that personalized items, earrings and sale/clearance items are non-refundable.
If you have any questions or need further assistance regarding our policy, contact our customer service team.
Damaged Products & Warranty Policy
We guarantee the quality of our jewelry with a 3-year warranty against manufacturing defects.
- If an item arrives damaged, please contact us within 3 days of delivery with any evidence (photos or videos) and proof of purchase (such as order number). Once verified, we will send over a new item at no cost, including shipping. Only the affected piece will be replaced, not the entire order.
- For warranty claims within 36 months, provide proof of the defect for our review. If approved, we will replace the item free of charge, shipping included. Only the affected piece will be replaced, not the entire order.
This warranty does not cover normal wear, accidental damage, or misuse.
Last updated: June 2026