We’ve created this FAQs page to address the most common questions you may have.
If you have any further inquiries, feel free to contact our customer service.
Orders & Warranty
Do you offer warranty for your products?
All of our products undergo rigorous quality control.
We offer a 3-year warranty that protects against manufacturing defects.
This warranty covers any defects in manufacturing, design, or materials. If you notice any issues, please contact us immediately.
How can I place an order?
Add a product to your bag by clicking ‘Add to Bag’ on the product page.
Choose your preferred size and quantity.
Click ‘Checkout’ to proceed with your order.
Enter your details and complete your payment.
You’re all set!
How is my order prepared?
Your order will be processed within 24 to 48 hours. We take extra care in packaging to ensure an unforgettable experience.
Can I cancel or change my order?
If you wish to change your order, please contact our customer service. We are happy to assist you with any request you may have.
Cancellations are not possible. For more information, visit our Policy.
Shipping & Delivery
Do you ship to my country?
Yes, we offer free shipping to all countries. We're committed to ensuring your order arrives safely and on time.
When can I expect my order?
Delivery times may vary based on your location and the items you’ve ordered. For more details, please check our Shipping Policy.
Can I track my order?
Yes, once your order is shipped, you'll receive a tracking number to monitor its status and view the estimated delivery time.
What should I do if my order gets delayed?
If your order is delayed beyond the estimated delivery time, please reach out to our customer service for assistance.
Payments & Safety
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Shopify Payments, Bancontact, EPS, Giropay, iDEAL, Klarna, Przelewy24, SEPA Direct Debit, and SOFORT.
Is my payment information secure with you?
Yes, we use encrypted SSL technology to keep your payment information secure and protected.
Returns & Refunds
How can I return & refund my order?
We offer a 100-day return policy on most items. For detailed information and exceptions, please visit our Refund Policy page.
Can I exchange my order?
Yes, you can exchange your order for the same item within 100 days, provided it is unworn and in its original condition.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund within 1-3 days.
